Privacy Policy | Plan A Property Group

Privacy Policy

Website Privacy Policy – Plan A Property

1. Introduction

SCW Property Group T/As Plan A Property Group (ABN 617560899) ("we", "us", "our") is committed to protecting your privacy and complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose and protect personal information when you interact with this website.

It applies only to personal information collected through this website. For information about how we handle personal information in our real estate and strata agency operations, please contact us at [email protected] to request our full Agency Privacy Policy.

We may update this Privacy Policy from time to time. Any changes will take effect when the updated version is published on this website.

2. What Information We Collect

You may browse this website without providing personal information. However, certain features may require you to provide personally identifiable information, such as:

  • Name, email address, phone number or other contact details
  • Login credentials (e.g., username and password)
  • Information submitted through online forms or enquiries

We also automatically collect non-identifiable technical information, including:

  • Browser type, version and language
  • Operating system
  • IP address and device identifiers
  • Pages viewed, access times and referring websites
  • Website usage and analytics data

3. Why We Collect This Information

We collect personal and technical information to:

  • Provide services, respond to enquiries and deliver customer support
  • Maintain, improve and personalise website functionality
  • Analyse website traffic, trends and user behaviour
  • Enhance user experience and website performance
  • Comply with legal obligations

If our information practices change, we will update this Privacy Policy and apply new practices only to information collected after the change.

4. How We Use and Disclose Personal Information

We use and disclose personal information only for the purposes for which it was collected, including:

  • Providing services and customer support
  • Maintaining and updating our records
  • Verifying information with third parties
  • Complying with legal or regulatory requirements

We may also use personal information (excluding sensitive information) for marketing and research purposes unless you opt out.

5. Anonymity

You may browse this website anonymously. We do not collect personal information unless you voluntarily provide it or it is required for a specific website function.

6. Cookies and Website Analytics

Our website uses cookies and similar technologies to:

  • Track pages accessed
  • Store form data temporarily
  • Improve website performance
  • Analyse user behaviour

Cookies may remain on your device after your session ends. You may disable cookies in your browser settings, although some website features may not function correctly.

Our servers may also log:

  • Browser and operating system details
  • Top-level domain name
  • Referring website
  • IP address
  • Date, time and pages accessed

This information is used for internal analytics and system administration.

7. Cross-Border Disclosure of Personal Information

We may disclose personal information to overseas recipients, including external service providers, cloud-hosting providers, software platforms and related entities that support our real estate and property services.

In the course of our operations, personal information may be disclosed to, or stored by, service providers located in the following countries:

  • United States – including DocuSign, Eagle CRM (infrastructure), Ignite (REA Group services), Before You Bid, Google Workspace/Gmail and certain cloud-hosting environments
  • New Zealand – Property Tree (MRI Software)
  • Singapore – cloud infrastructure used by Google, Xero and other service providers
  • European Union – DocuSign and Xero (redundancy and data routing)
  • Other regions – where multi-region cloud hosting is used and the exact storage location cannot be practically identified

Where we disclose personal information to an overseas recipient, we take reasonable steps to ensure the recipient does not breach the Australian Privacy Principles in relation to that information.

These steps may include contractual safeguards, security assessments, and requiring the recipient to handle personal information in accordance with the Privacy Act 1988 (Cth).

In circumstances where APP 8 applies, we acknowledge that we may remain accountable for the handling of your personal information by the overseas recipient under section 16C of the Privacy Act.

8. Information Security

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure.

  • Secure transmission methods
  • Access controls and authentication
  • Regular system monitoring

However, no data transmission over the internet can be guaranteed as completely secure.

9. Marketing and Opt-Out

We may use your personal information (excluding sensitive information) for marketing, research and service improvement.

You may opt out at any time by contacting our Privacy Officer.

We will not use sensitive information for marketing without your consent.

10. Access and Correction

You may request access to personal information we hold about you, or request corrections where information is inaccurate, incomplete or out of date.

Requests must be made in writing to our Privacy Officer. A reasonable fee may apply for access.

11. Links to Other Websites

This website may contain links to external websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies.

12. Complaints and Enquiries

If you have questions, concerns or complaints about how we handle personal information, please contact:

Privacy Officer
Lvl 1/1401 Botany Rd, Botany NSW 2019
Tel: (02) 8084 4303
Email: [email protected]

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):

  • Phone: 1300 363 992
  • Post: GPO Box 5288, Sydney NSW 2001
  • Website: www.oaic.gov.au

13. Acceptance of This Privacy Policy

By using this website, you acknowledge that you have read, understood and accepted this Privacy Policy and consent to the collection, use and disclosure of your personal information as described.

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